Unified Practice (“UP”) is committed to protecting and preserving Your privacy. Please read this Privacy Policy and Notices of Privacy Practices (“Privacy Policy”) carefully to fully understand how we collect, share and protect information about You. This Privacy Policy together with our Participation Agreement and if applicable, our Business Associate Agreement, as well as our Terms and Conditions of Use sets out the basis on which any personal data we collect from You, or that You provide to us, will be processed by us. The Privacy Policy covers UP’s treatment of personal or personally identifiable information (“Personal Information”) that may be collected when you are on the UP website and when you use UP’s services. This policy does not apply to the practices of companies that UP does not own or control, or to individuals that are not under UP’s supervisory control, such as your health and wellness Practitioner or other third parties.
By using our website (“Site”), or our mobile applications, You agree that You have read and understand this Privacy Policy and that You accept and consent to the privacy practices and uses or disclosures of information about You that are described herein.
By using the UP Services or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this website.
This website contains links to other sites not controlled by us. We are not responsible for the privacy practices of those sites, and if you visit them we recommend that you read their privacy policy statements.
Unified Practice, Inc. (“UP”) is a fully-integrated Practice Management and Electronic Health Record (“EHR”) application specifically designed to support the needs of health and wellness practices who are our clients. Practitioners purchase access to the cloud-based software as a service (“SAAS”) in order to take detailed medical charts and patient notes and streamline their medical practice management including: scheduling; patient forms and notices; billing management; inventory management; medical reference data and materials; and writing herb and supplement scripts for their patients. UP acts as a service provider and does not own or control the information that is submitted to us. The information that is submitted through UP will be held subject to the requirements specified by our clients and applicable law, such as the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
To use the Unified Practice (“UP”, “we”, “our”) software application, you must have an account with a health and wellness (“health”) provider who uses UP’s software. Because of this, your use of our application is also subject to your health provider’s privacy policy. Please contact your health Provider if you have any questions about their policies or terms.
Some of our users, including health Providers, are subject to laws and regulations governing the use and disclosure of health information they create or receive. Included among them is the 21st Century Cures Act, HIPAA, the Health Information Technology for Economic and Clinical Health of 2009 (“HITECH”), and the regulations adopted thereunder. When we store, process or transmit “individually identifiable health information” (as such term is defined by HIPAA) on behalf of the health Provider, we do so as its “business associate” (as also defined by HIPAA). Under this business associate agreement, UP is prohibited from using individually identifiable health information in a manner that the provider itself may not. UP is required to, among other things, apply reasonable and appropriate measures to safeguard the confidentiality, integrity and availability of individually identifiable health information we store and process on behalf of such providers. UP is subject to laws and regulations governing the use and information of certain personal and health information, including HIPAA, when it operates as a business associate of a healthcare provider.
Our Site is designed and intended for those who have reached the age of majority (18 years of age). By using our Site, You affirm that You are at least 18 years of age or older. We are not liable for any damages that may result from a user’s misrepresentation of age.
Like many websites, we and our service providers use cookies, web beacons and other technologies to receive and store certain types of information when you interact with us through your computer or mobile device. Using these technologies helps us customize your experience with our services, improve your experience, and tailor marketing messages. Here are some of the types of information we collect:
A “cookie” is a piece of text which asks permission to be placed on Your computer’s hard drive. Once You agree, this cookie file is stored on the hard drive of Your computer. They help us and our affiliates to improve our Site. They ensure that the content from our Site is presented in the most effective manner for You and Your computer. We do not track our users across websites or across time.
All computers have the ability to decline cookies. This can be done by activating the setting on Your browser which enables You to decline the cookies. Please note that should You choose to decline cookies, You may be unable to access particular parts of our Site.
The information that we collect and store relating to You is primarily used to enable us to provide our services to You in the best possible manner. In addition, we may use the information for the following purposes:
UP’s collection, use, and disclosure of information are generally governed by participation agreements with Providers. We keep your information while you or your Provider has an account with us and we are providing products and/or services to you. Information maintained to provide these services to you is retained only for as long as we have a valid business purpose or required by law. When it is no longer necessary to retain your personal information we will delete or anonymize it.
Where Your Personal Information is Held. UP products and services are intended for use solely within the United States. Information may be held at our offices and those of our third party agencies, service providers, representatives and agents. Some of these third parties may be based outside the United States.
Where applicable, we may disclose Your personal information to any affiliated business entities to provide products and services to You or with service providers that assist with your service (like hosting companies).
We may also disclose Your personal information to third parties:
By accessing other third party websites through this Site or our software application, You are consenting to the terms and privacy policies of those websites. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. Our contracts with these third parties state that they are not to disclose your information, use it for any purpose other than to assist us in fulfilling your instructions, or retain it after they have completed their use of it. If you do not wish your information to be disclosed to any, some, or all of these third parties, you should not use our website for the services which it or they provide.
Our Calendar integration is used to sync appointment information from the UP system to Your Google Calendar. When you choose to enable calendar sync we will take that as your permission for us to share with Google whatever information you have given us that is needed for that service. UP uses Google user data to view Your calendar list, store the selected calendar identifier, and creating, editing, deleting events in the selected calendar.. The Google Calendar integration is a one-way sync that only allows us to add, edit and delete events that were created by UP. Events YOU created outside of UP are not being viewed or accessed. When creating an event we do not share PHI with Google, therefore you will not see your clients name, email, or any other PII details about the appointments in your calendar. UP doesn’t share Google user data with others. Our application does not share your health information with Google Calendar.
We have put in place commercially suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect on our Site.
We believe that your information should be protected, and for that purpose we use various tools (usernames, passwords, encryption, physical security, etc.) to protect it against unauthorized access, use, and disclosure. Nevertheless, unauthorized interception of transmissions of your information, or unauthorized access to your information in storage is possible. Therefore, although we strive to protect your privacy, we cannot promise, nor should you expect, that your personal information will invariably remain private.
Transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically on our Site, and transmission of such data is therefore entirely at Your own risk.
In addition, healthcare providers with whom you connect may use a variety of physical, administrative, and technical measures to protect your personal information.
By submitting a telephone number to UP you agree that a representative of UP can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of our products and/or services.
We will send you, when necessary, service-related communications (example: temporary suspension of service for maintenance). You may not opt out of these communications.
Electronic Notices. By using the UP SAAS or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the UP. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the UP site or sending a text or email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please contact us using the contact information below.
Privacy Policy Updates. We may update this Privacy Policy from time to time. If we materially alter our Privacy Policy, we will notify You of such changes by contacting You through Your user account e-mail address or by posting a notice on our Site. Your continued use of the Site or use of one of our mobile applications, will be deemed Your agreement that Your information may be used in accordance with the new policy. If You do not agree with the changes, then You should stop using the Site and You should notify us that You do not want Your information used in accordance with the changes.
We welcome any queries, comments, requests or complaints You may have regarding this Privacy Policy and Notice of Privacy Practices. Please do not hesitate to contact us at: 866.525.5650 or privacy@unifiedpractice.com
In order to participate in the EMR, you must agree to the terms and conditions contained in this Privacy Policy, which is a legal agreement to which you are contractually bound. By clicking the box, you are certifying that you are signing on behalf of yourself, that you have the legal authority to do so, and that you are contractually bound by the terms and conditions above. Your agreement with UP shall become effective when you click the box and shall continue thereafter until terminated by either you or UP.
Effective Date: August 2020
